We may update this policy at our discretion from time to time by posting a new version online. You should check this page occasionally to ensure any changes made are suitable for you. You will be informed in the event that the changes we make to the policy are substantial or affect the personal information we have already collected in accordance with this policy.
Children’s and special categories of personal data
We do not knowingly contact or collect personal information from children below the age of 13 years or special categories of personal data (racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, biometric data, data concerning health, data concerning a natural person’s sex life or sexual orientation). If you believe we have inadvertently collected such information, please contact us so that we can delete the information.
Personal data that we collect
When you apply for, open, or maintain an account with us, or when you agree to allow us to provide personalized advisory services, we collect the following types of information:
Information you provide online and on applications or other forms, or through discussions we have with you or your representatives, such as your name, address, date of birth, investment experience, risk tolerance, and any information about your personal investment goals or objectives. Information about your transactions with or through us, such as your account balance, trading activity, and account history, if applicable.
When you sign in to the Website using a site or service using your social Internet service credentials (Facebook, Google+, LinkedIn), such service sends us your username and email address associated with the credentials you’ve used. We neither control nor take any responsibility for the way third parties that provide information about you process your personal data. In some cases you would have to provide and verify your phone number.
How personal information is collected
We collect cookie files to gather and analyze statistical information as well as to ensure security and to fight spam. “Cookies” are small amounts of data that a website can send to your web browser and store on your computer. Our cookies do not contain personal information about you. Skysense Inc. will not store identifying personal information in website cookies.
You do have control over cookies. Most Web browsers can be set to notify you when an HTML cookie is placed on your computer. You can manually delete HTML cookies and set most browsers to refuse to accept HTML cookies, although doing so may affect your website experience and you may not be able to access the paid areas.
Like most websites, We use web server log files. Records in our log files include internet protocol (IP) addresses, browser types, internet service providers (ISP’s), referring pages, exit pages, platform types, and date/time stamps. We use web server log files to administer the site, to provide broad traffic information for site planning purposes, and to ensure that our terms of service agreement are being adhered to. IP addresses are not tied to personally identifiable information in our web server log files.
We collect the following information about the devices that you use to visit the site: IP-address of the device, operating system and browser version. We are collecting this information to prevent spam and abuse of our services.
Web beacons (Clear GIFs)
Web beacons are tiny graphics with a unique identifier that allow us to track usage patterns, count users who have visited a particular page, etc. Web beacons only collect limited information, including a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of Website. We use web beacons in connection with Google Analytics service. The information generated related to our Website is used to create reports about the use of the Website. We use this information to develop, test and improve our services further.
Areas where we don’t collect personal information
Links to other sites
We may display advertising on the website but do not give our advertisers any information about you. Advertisers are able to see general statistics that include the amount of impressions and clicks.
How personal information is used
We use your contact details such as email address or phone number to authenticate your account, ensure its security along with the security of our services and to prevent spam, fraud and abuse.
We send all new users a welcome activation email to verify their email address. Users cannot opt-out of these messages, though they can deactivate their account.
Announcements and Newsletters
On rare occasions it is necessary to send out service-related announcements or important newsletters. For instance, if our service is interrupted for a prolonged period or major functionality upgrade is released, we might send all users an email message. Also, we can sometimes use your email address to send marketing messages. Users can refuse to receive such messages in the future by clicking unsubscribe in one of the emails.
When you open a support ticket we use your contact details as well as information about your device, server logs, a description of the problem along with any supporting materials (videos, screenshots) to help you resolve the issues.
If you are using our API service then we can process your personal data in order to be able to provide and support those services.
We can store and disclose your information to law enforcement authorities, state or government agencies if we establish that such disclosure is necessary to comply with the law. This includes responses to court orders or subpoenas, as well as other judicial or regulatory processes.
Needs of our customers and for our business purposes
- to provide the products and services you request;
- the day-to-day operation and maintenance of accounts and services;
- collection of amounts outstanding from you;
- to tell you about services or other related products and services offered by us;
- to manage our websites and services;
- to understand our customers and their needs;
- to learn about our markets and design and improve our services and related products;
- to administer and process any request for information or job application;
- to contact you (including by way of e-mail), including:
- in response to your inquiries and comments, and to safeguard your interests;
- to provide you with information about our products and services, or those of others, that you may be interested in;
- to investigate suspicious activities; and
- to protect our rights and property.
We use and disclose personal information for the purposes that we have disclosed to you, except as otherwise permitted by law. We will request your consent before we use or disclose your information for any materially different purpose. Unless specifically described below, consent may be obtained in any legally sufficient method. For example, depending on the circumstance and the laws of your jurisdiction, consent may be obtained by providing you with notice and the opportunity to opt-out.
We may collect personal information from visitors to our websites and individuals who participate in a promotion, contest or survey (including online or via telephone). We may use this information to advise them of products, services and other marketing materials which may be of interest to them. We may also invite visitors to participate in market research, surveys and similar activities.
How Payment Information is Processed
Users registered for paid accounts (“Paid Users”) must provide payment information (name, and credit card information). This information is used for billing purposes only and is processed by our PCI-compliant payment processor. When you are making a payment, we do not have access to your personal and credit card information. Should we have any issues with processing an order, the provided email address is used to contact you.
Security of personal data
We maintain reasonable physical, technical, and procedural safeguards to protect your personal information. We place your account information on the secure portion of our website, using firewalls and other security technology to protect our network and systems from external attacks, and we require you to enter a unique username and password to access your account information online. Our servers are enabled with Secure Sockets Layer (SSL) technology to prevent unauthorized parties from viewing the personal information that you provide or access during a secure session (look for the padlock icon on your browser). In addition, if you access information online, we use digital certificate services to authenticate that you are transacting with our website and not the website of an impostor.
We are constantly improving the ways we collect, store and process data which includes physical security measures. We also do our best to protect user information offline.
We may employ other companies and people to provide services to visitors to our Websites, our customers, and users of the Services and may need to share your information with them to provide information, products or services to you. Examples may include removing processing credit card payments and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies. Our employees and third party service providers have access to your personal information only on a “need to know” basis. We conduct regular internal audits of our business practices and procedures in order to protect your personal information.
Where personal information is stored
Generally, the personal information that we collect from you will be stored in the United States and other countries, which may have different privacy laws and standards than those in your country of residence.
It is important to note that some or all of your personal information provided to third party service providers may be held in countries other than your own, including in particular the United States. You acknowledge and understand that your personal information will be subject to the applicable laws of each such jurisdiction, which may not provide for the same protection as your country of residence. For example, government entities in the United States and other countries may have certain legislative rights to access your personal information. If you have questions about our policies and practices with respect to service providers outside your jurisdiction, including the collection, use, disclosure or storage of such personal information by our service providers worldwide, you may contact us by e-mail at firstname.lastname@example.org.
You have the right to access, correct, transfer and delete your data. You also have the right to object to certain ways your data is processed and to restrict such processing.
This includes your right to:
- object to our processing of your data for the purposes of direct marketing. This can be done by clicking the unsubscribe button in marketing emails.
Viewing and correcting data
Each user can view and manage his/her personal data in the profile settings. You may log on to our website using your user name and password. From the home page, click on the account icon in the upper right and select the Settings tab.
You have the right to refuse to use our website and to delete your account. You need to contact our support team to have your data deleted. We will respond to requests about this within a reasonable timeframe. In some cases we may keep a hash of your e-mail address to prevent repeated usage of the free trial.
You have the right to receive your personal data. You need to contact our support team to do so. We will respond to requests about this within a reasonable timeframe.
European Union residents
As residents of the EU, you will have rights under the General Data Protection Regulation.
If you have any questions or suggestions regarding personal data processing, please contact our support team.